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Tel: 01254 57913 Mon - Fri 9.00am - 5.30pm


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Returns Policy Heading




Returns are part of our service. You can shop with confidence, in the assurance that you can return any item within 30 days for a no-quibble money-back guarantee. Every product sold by Eanam UK Ltd is backed by this guarantee.

If an item arrives damaged or faulty, or the incorrect item is supplied, Eanam UK Ltd will refund the full purchase price including P&P. If, on the other hand, you have decided that you don't want the product, postage and packing costs are your responsibility - we will only refund the price of the product minus our delivery charge plus 15% handling charge. if we need to order your item in a 50% handling charge applies.

Any product you return must be returned complete, in clean unworn condition, in its original packaging and with all labels still attached. Any free goods supplied as part of the product purchase must be returned with the product, otherwise we may deduct the full list price of the missing items from any refund. We recommend you get the free proof of posting certificate from the Post Office. Allow up to 30 days from us receiving your returned item for it to be processed. Refunds will be made to the same credit card or cheque as you used for your purchase.

Proof of posting is essential, because we do not compensate for parcels lost or damaged in transit. If items you are returning are lost or damaged it is your responsibility as the sender to claim compensation from the carrier. We recommend the use of an insured delivery service.

If you need to return something, please call us on 01254 57913 between 9:30am and 5:00pm, Monday to Friday, or email us at and we will be happy to help you. This does not affect your statutory rights as a consumer.